At Dupe Culture, we are committed to delivering high-quality fragrances and a smooth shopping experience. Every order is freshly packed, quality checked and securely shipped before it leaves our warehouse.
While we take every possible precaution to ensure your order reaches you in perfect condition, we understand that unexpected issues can occasionally occur. This policy explains the circumstances under which returns, replacements, refunds and cancellations are accepted.
By placing an order with Dupe Culture, you agree to the terms outlined below.
Due to the hygienic nature of perfumes and personal care products, we do not accept returns or exchanges once a product has been delivered if it has been opened, used or sprayed.
However, you may be eligible for a replacement or refund if:
You receive a damaged, broken or leaking product.
You receive an incorrect product.
The product has a verified manufacturing defect.
An item is missing from your order.
All such issues must be reported within 48 hours of delivery.
Requests submitted after this period may not be eligible for replacement, refund or investigation.
To ensure a fair and transparent verification process, we strongly recommend recording a continuous, uninterrupted unboxing video from the moment the sealed shipping package is opened until all products are clearly visible.
An unboxing video is mandatory for claims involving:
Damaged products
Broken bottles
Leaking bottles
Missing items
Incorrect products
The video should clearly show:
The sealed outer package before opening
The shipping label
The complete unboxing process
The condition of the products received
Claims submitted without an unboxing video may not be eligible for approval, as we may be unable to verify the issue.
If your shipment appears damaged, tampered with or opened at the time of delivery, we recommend refusing to accept the package and informing us immediately.
Accepting a visibly damaged shipment may limit our ability to raise a successful claim with the courier partner.
Fragrance is a subjective experience. The way a perfume smells and performs can vary depending on individual skin chemistry, weather conditions, storage, application method and personal perception.
For this reason, returns, replacements or refunds cannot be offered if:
You do not personally like the fragrance.
The fragrance smells different from your expectation.
You feel it is not similar enough to another fragrance.
The longevity or projection does not meet your personal expectations.
The fragrance develops differently on your skin than anticipated.
These situations are subjective and do not indicate that the product is defective.
If you're trying a fragrance for the first time, we highly recommend purchasing a 2ml Tester before ordering a full-size bottle.
Once your request has been received, our team will carefully review the information provided.
If your claim is found to be genuine and meets the conditions of this policy, we will offer either:
A replacement product, or
A full refund.
Approved refunds are processed within 5–7 business days after approval.
For prepaid orders, the refund will be issued to the original payment method used during checkout.
For Cash on Delivery (COD) orders, the refund will be transferred to the bank account shared by the customer after verification.
Please note that the time taken for the refunded amount to reflect in your account depends on your bank or payment provider.
Shipping charges are non-refundable unless the error occurred on our part.
If your shipment is marked as Delivered but you have not received it, you must notify us within 48 hours of the delivery status being updated.
We will coordinate with the courier partner to investigate the matter. Claims reported after this period may not be eligible for investigation or compensation.
Orders may be cancelled only before they have been packed and dispatched from our warehouse.
Once an order has been dispatched, it cannot be cancelled.
If you wish to modify or cancel your order, please contact us as soon as possible. While we cannot guarantee changes after an order has been processed, we will always do our best to assist before dispatch.
Refunds for successfully cancelled prepaid orders will be processed to the original payment method within 5–7 business days.
The following items are not eligible for return, replacement or refund unless they are received in a damaged, defective or incorrect condition:
Opened perfume bottles
Used or sprayed perfumes
Tester vials
Discovery Sets
Gift Cards
Products purchased during clearance, liquidation or special promotional sales
If you experience any issue with your order, please contact our Customer Support Team within the applicable reporting period.
To help us resolve your request quickly, please include:
Your Order Number
A brief description of the issue
Clear photographs of the product and packaging
An uninterrupted unboxing video (where applicable)
Email: care@dupeculture.in
Our team will review your request and respond at the earliest possible opportunity.
All replacement and refund requests are subject to verification by our support team.
Dupe Culture reserves the right to decline claims that do not comply with this policy or where sufficient evidence is not provided.
Minor variations in fragrance perception, colour of the perfume oil or packaging that do not affect product quality shall not be considered manufacturing defects.
We reserve the right to amend this policy at any time without prior notice. Any changes will be published on this page and will apply to future orders.
At Dupe Culture, we believe that trust is earned through both exceptional products and dependable customer service. Every genuine concern is reviewed with care, fairness and transparency, and we are committed to resolving eligible issues as quickly as possible.
Thank you for choosing Dupe Culture.